ServiceNEX + Microsoft Teams: Streamline IT Support and Service Requests

Turn Microsoft Teams into Your IT Help Desk

A Better Experience for Employees and IT Teams

Make IT Support More Accessible and Efficient

Employees already collaborate in Microsoft Teams—why should they switch apps to get IT help? This integration brings IT service management into Teams, ensuring quick resolutions and better communication between employees and IT support.

Improve IT Response Times and Employee Productivity

No More Waiting in Long Help Desk Queues

Slow IT support disrupts workflows and impacts employee productivity. With ServiceNEX + Microsoft Teams, users can get support instantly without unnecessary delays.

35%

faster IT ticket resolution with Teams-based ticketing.

50%

faster IT request approvals through automated workflows.

40%

reduction in internal emails concerning IT support.

Why Manage IT Service Requests in Slack?

One-Click Ticket Creation

Employees can open a ticket via chat commands or forms in Teams.

Automated Ticket Routing

Incidents and service requests are instantly assigned to the right IT team.

Real-Time Status Updates

Employees receive ticket progress notifications without switching apps.

AI-Powered Assistance

Intelligent chatbots help resolve common issues instantly.

Seamless Approvals & Escalations

Managers can approve or escalate tickets directly in Teams.

A Simple, Seamless Support Workflow

Submit, Track, and Resolve IT Issues in Microsoft Teams

ServiceNEX connects Microsoft Teams with ITSM workflows, allowing employees to create tickets, receive updates, and resolve issues—all without leaving Teams.

Frequently asked questions

How does the ServiceNEX + Microsoft Teams integration work?
Employees can submit IT requests, track tickets, and receive updates directly within Microsoft Teams.
Can AI-powered chatbots assist with IT support?
Yes! Chatbots provide instant answers to common IT issues, reducing help desk workload.
Does this integration automate ticket routing?
Absolutely! Tickets are automatically assigned and escalated based on predefined workflows.
Can managers approve IT requests within Teams?
Yes, decision-makers can review and approve IT requests without leaving Teams.

Ready to Revolutionize Your Enterprise with AI-Powered Service Management?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.